EcoGen Energy Inc. – Warranties

5-Year Limited Warranty

In the unlikely event that your unit is defective, we do have an extended 5-year replacement warranty for the following products:

Generark HomePower One

Generark SolarPower One

Generark HomePower Two

Generark SolarPower Two

If, during normal use, your unit is not working properly, please click here to report it to our Customer Support team.

This warranty does NOT apply to product issues resulting from incorrect use, loss of product, or damage outside of normal use.

Normally issues can be resolved with simple configuration adjustments however, if the unit is found to be defective, we will exchange the unit for you.  We do not offer refunds for products outside the 30-day warranty, but we do stand behind our products and will exchange the unit at no charge to the customer.

Please Note: Units returned for exchange due to defect claims will be tested when received.  Any units found to be in normal working condition will not be eligible for exchange and will be returned to the customer.

Manufacturer’s Limited Warranty

Your Products are warranted against defects in materials and workmanship for a period of (5) years from the date of original retail purchase (if purchased at a retailer) or (5) year from the date of shipment (if purchased on the Site) (“Warranty Period”) when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Generark will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a Product that is at least functionally equivalent to the Product it replaces. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.